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Privacy Policy – BharatFare

Effective Date: August 31, 2025

This Privacy Policy explains how BharatFare (“we”, “our”, “the Platform”) collects, uses, stores, and protects personal information. By using our website, WhatsApp services, booking engine, or any feature of BharatFare, you agree to the terms outlined in this Policy.

1. Introduction

  • This Privacy Policy explains how BharatFare (“we”, “our”, “the Platform”) collects, uses, stores, and protects personal information.
  • By using our website, WhatsApp services, booking engine, or any feature of BharatFare, you agree to the terms outlined in this Policy.

2. Data We Collect

  • We collect information necessary for booking, verification, support, fraud prevention, analytics, and platform improvement.
  • Types of data collected:
  • - Personal Information: Name, date of birth, gender, email, phone number.
  • - Travel Identification: Passport number, passport expiry, nationality.
  • - Booking Data: Travel dates, routes, preferences, ticketing history.
  • - Device & Technical Data: IP address, device type, browser info, OS, cookies.
  • - Payment Data: Tokenised payment identifiers (Stripe/Razorpay). We do NOT store full card details.
  • - Communication Data: WhatsApp messages, emails, customer support conversations.

3. Why We Collect Data

  • We collect data for the following purposes:
  • - To process bookings and generate airline PNRs.
  • - To communicate booking confirmations, invoices, updates, and alerts.
  • - To verify traveller identity and prevent fraud or misuse.
  • - To provide customer support and resolve disputes.
  • - To improve search relevance, pricing accuracy, and platform performance.
  • - To comply with regulatory and aviation requirements (KYC, audit logs).
  • - To optimise marketing, retargeting, and analytics in a privacy-safe manner.

4. How We Use Your Data

  • Your data may be used for:
  • - Ticket issuance and verification with airlines.
  • - Enabling secure payments.
  • - Fraud detection and risk scoring.
  • - Personalising search results and promotional offers.
  • - Legal and regulatory compliance.
  • - Internal analysis and performance monitoring.

5. Data Sharing Policy

  • We share data only with essential partners:
  • - Airlines and GDS/API suppliers (for booking fulfilment).
  • - Payment processors (Stripe, Razorpay).
  • - Customer support tools (secure and access-controlled).
  • - Government authorities when legally required.
  • We NEVER sell personal information to third parties.
  • We NEVER share passport copies or sensitive documents except where strictly necessary for booking or verification.

6. Data Storage & Security

  • BharatFare applies industry-grade protection:
  • - Encrypted databases for all sensitive data.
  • - HTTPS enforced across the entire platform.
  • - Role-based access controls for support teams.
  • - Secure PNR fetch and ticketing flows.
  • - Regular audits for access logs.
  • We store data only as long as necessary for compliance, accounting, dispute resolution, and airline audit requirements.

7. User Rights

  • Users can request:
  • - A copy of their stored personal data.
  • - Correction of incorrect information.
  • - Deletion of their data (unless legally required to retain).
  • - Restriction of processing for specific purposes.
  • Requests can be submitted to support@bharatfare.com.

8. Payment Security

  • We use trusted payment gateways:
  • - BharatFare NEVER stores raw card details.
  • - All payments are tokenised and encrypted.
  • - Fraud protection tools prevent unauthorised transactions.
  • Any payment disputes must be handled as per gateway and airline policies.

9. Cookies & Tracking

  • BharatFare uses cookies for:
  • - Login sessions
  • - Improving search experience
  • - Analytics & performance tracking
  • - Advertising optimisation (Google Ads, Meta Ads)
  • Users may disable cookies but certain features may stop functioning.

10. Children’s Data

  • BharatFare does not knowingly collect data from minors except when provided during a legitimate booking by a parent/guardian.

11. Data Transfer Outside India/UK

  • Your data may be stored or processed in secure servers located in the UK, EU, India, or the US.
  • All transfers comply with GDPR and relevant data protection frameworks.

12. Breach Policy

  • In the unlikely event of a data breach:
  • - Affected parties will be notified as required by law.
  • - BharatFare will take corrective measures immediately.
  • We are not liable for breaches caused by user negligence (weak passwords, public Wi-Fi use, device loss).

13. Policy Updates

  • BharatFare may update this Privacy Policy at any time without prior notice.
  • Continued use of the platform indicates acceptance of the revised terms.

14. Contact Information

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